by Savi3
6+ enterprise systems integrated · 13 service domains modelled · 1 unified NOC platform · TM Forum ODA certified · 100+ aircraft on the platform
When one of the world’s largest satellite operators needed to consolidate its fragmented operations into a single, unified platform — capable of supporting a new generation of multi-orbit managed services — SAVI3 provided the end-to-end enterprise architecture to make it happen.
The challenge
Our client operates one of the world’s most complex connectivity estates — GEO satellites serving traditional broadcast and data markets, and a next-generation MEO constellation delivering low-latency, high-throughput managed services to airlines, cruise operators, enterprises, and governments.
As the operator transitioned from satellite capacity leasing to a fully managed service provider model, a critical gap emerged: its network operations centre was running on multiple disconnected ticketing applications, making it impossible to manage incidents, change requests, entitlements, and service inventory coherently across the full portfolio.
The goal was an operational architecture capable of underpinning next-generation commercial services — including the world’s first open multi-orbit inflight connectivity network and a new MEO constellation serving government, cruise, and enterprise customers globally.
What we did
SAVI3 designed and architected an end-to-end ServiceNow-based platform covering the full scope of the operator’s complexity — a TM Forum-aligned service and resource inventory integrating satellite assets across GEO and MEO domains; party and site management via Open API standards; MEF and DVB network service modelling; device lifecycle management integrated with ERP; and field operations and entitlement management — wired together via TM Forum Open APIs.
The architecture was aligned to TM Forum’s Open Digital Architecture (ODA) framework — the same standards used by the world’s leading telecoms operators. The client subsequently achieved TM Forum ‘Running on ODA’ certification.
The results
A unified operational view across GEO and MEO satellite domains. A single platform from which NOC teams manage the full service lifecycle across a 6+ system integration estate. An architectural foundation now supporting some of the most commercially significant connectivity products in the satellite industry — including inflight connectivity across 100+ aircraft, maritime services delivering gigabit-class throughput per vessel, and government-grade secure connectivity. A 47% reduction in cross-system data discrepancies within six months of go-live.
This engagement demonstrates what SAVI3 brings to satellite operators navigating the shift from infrastructure provider to managed service business: architectural blueprints that make the transition operationally real.